You have the right to your eyeglass prescription and, as a patient of Fishers Eye Care, you will always be provided with a copy. We hope you will want to purchase your eyewear from our office and believe we offer the best value available when you consider quality, service, and price. If you decide to shop elsewhere for eyewear, we certainly understand and we will be pleased to provide your eye examinations and eye health care.
Local opticians and optical shops generally do a good job of filling our prescriptions, but we do have some concern with the use of eyeglass vendors over the Internet. Fitting eyeglasses properly involves precise measurements, unbiased advice based on your needs, and skillful adjustments of frame and lenses. Since Internet vendors do not actually meet with you in person, they cannot provide those services. We provide those services at no extra cost for patients who buy eyewear at our office, but we cannot provide them for glasses purchased elsewhere.
To avoid confusion and disappointment with glasses purchased elsewhere, here is a list of services we do provide and those we do not. Please check with the eyeglass vendor to determine return and refund policies in the event problems occur.
We provide only two services for eyeglasses purchased outside our office:
PD or pupillary distance -a measurement of the exact distance between the eyes taken with a pupilometer, not a ruler. This will be given with your eyeglass prescription upon request.
Prescription verification -we will verify the basic lens parameters in new glasses to see if it matches your prescription. We will also recheck the refraction test to confirm the prescription is correct, if necessary. This will be done at no charge within the first 30 days of a new eyeglass prescription. We will not troubleshoot optical measurements taken by others.
Visual problems may result if a correct prescription is made with inaccurate optical measurements. Correction or changes in the glasses will be up to you and the eyeglass seller.
The following services should be provided by the person selling the glasses:
Vertical optical center
We hope this will help with understanding our position when it comes to eyewear purchased elsewhere.